Important Customer Information

At Hammond Cars we strive to equip each and every customer with all the information they need to make an informed purchase decision. We’ve created this page to provide information about the buying process, services we offer and other key points. If there’s anything you’d like to discuss in more detail, please don’t hesitate to contact us.

£99 administration fee
All purchases are subject to a non-refundable £99 administration fee.

7-Day Money Back Guarantee - Terms & Conditions
If for whatever reason you’re not satisfied with your purchase, you’ll get a full refund from us within seven days of purchase. Just some things to take note of:

  • Vehicles that have been part exchanged will not be returned.
  • The vehicle must be returned to the retail centre from which it was purchased; it cannot be collected from you.
  • The vehicle’s mileage must not exceed 500 miles greater than at the point of purchase.
  • The vehicle must be returned in the same condition it was sold.
  • The £99 admin fee charged at purchase is non-refundable.

Payment method, bank transfer only.

*Please include the vehicle registration number when paying by this method.

Part Exchange Documentation
To ensure the vehicle is legally yours and has been maintained to a reasonable condition, upon collection of your new car, please ensure you bring the following documentation:

  • V5C (log book / registration document)
  • Service record
  • Vehicle book packs
  • MOT certificate
  • Locking wheel nut
  • Both vehicle keys (including spare)
  • The vehicle’s parcel shelf

If you are using one of our financing packages, you will need to bring with you:

  • Your driving licence (with current address).
  • Proof of address (bank statement / utility bill dated in the last 3 months) – please note mobile phone bills are not accepted as proof of address.

Road Fund Licence
Vehicle tax must be paid for vehicles that are to be driven (or parked) on UK public roads. Below are the nearest post offices to our retail centres, where you can tax your new vehicle:

  • Great Yarmouth: Caister Post Office 9-11 Yarmouth Road NR30 5DL
    Monday-Saturday (open til 5:30pm); Closed Sundays
  • Norwich: McColls, Bowthorpe Main Centre, Wendene, Norwich NR5 9HA
    Monday-Saturday (open til 6pm); Sunday (open til 4pm)
  • Ipswich: McColls, 6 Meredith Rd, Ipswich IP1 6EB
    Monday-Friday (open til 5.30pm); Saturday (open til 1pm); Sunday (closed)

For more information, contact the Driver and Vehicle Licensing Agency: 0300 1234 321 (24 hours);